Shipping & Returns

WE SHIP WITHIN CANADA AND THE US!

Shipping within Canada

Chou La La processes all orders within 3 business days of receipt of purchase via Canada Post. You will receive an email confirmation of your order with a tracking number once your order has been completed. Please check your spam or junk folders if you cannot locate this email. Chou La La is not responsible for lost or stolen packages.

We offer FREE standard shipping across Canada which takes approximately 3-8 business days. 

Shipping to the United States

Chou La La is happy to serve our south of the border neighbors. We offer FREE standard shipping via USPS  which takes approximately 5 to 9 business days.

Duties and Taxes are the responsibility of our US customers. As such, shipments may be held by your state’s customs department for clearance and pick up if no one is at home for delivery. We thank you in advance for ensuring receipt as Chou La La regrets to inform that no refunds of packages that are not acknowledged by the customer will be made.

Returns and Exchanges

Customer satisfaction is a core tenet of Chou La La’s experience. That is why if for any reason you are not happy with your purchase, Chou La La will gladly authorize an exchange or refund of the purchase once we receive the items back. Returns and Exchange requests must be made within 5 days of receiving your order by email to hello@choulalabox.com. Please specify your order number. All tags and labels must be attached as was received. No returns, refunds or exchanges will be made if the items are suspected to be worn.

We also understand that you are getting to know our sizing to meet your growing child. We encourage you to validate your child’s sizing against our size chart. In the instance, the size chart was off, we offer box exchanges for the right size within 5 days of receipt of your order. Simply send us an email at hello@choulalabox.com. To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@choulalabox.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

For returns, you should mail your product to: PO Box 34507 Place Cote-Vertu, Saint- Laurent, QC, H4R 2P4, Canada.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Items

Chou La La stands behind its collection lines. However, if you find that an item that you received is damaged, please let us know as soon as possible. There is a 5 day return policy for all damaged items, and we are more than happy to replace the item for you. Please send an email to hello@choulalabox.com  with a description of the damage and a photo attached with invoice number.